Pricing and product management

Need: More control of stock levels by linking CRM and Finance system.

Description: An organisation has the requirements to link their CRM and Finance systems to enable the business to manage levels of stock accurately and efficiently. Currently, the organisation holds stock level information on their CRM system, and the product and pricing information on their finance system. This means that when an order is placed on the CRM system, it does not link with the Finance system, which leads to orders being placed without the correct level of stock.   

Strategy: Lead-to-Ledger

Solution: A seamless integration between finance software and CRM system will be an ideal solution for this organisation. Using the finance software as the main source of truth, changes to stock levels can be synced to the CRM automatically, giving the organisation the peace of mind that stock levels are updated on both systems correctly. This will allow the organisation to improve customer experience, as orders will no longer be placed if the stock levels are too low.  

Benefits

• Live stock levels giving order entry users visibility of stock levels when taking orders, allowing them to advise customers accurately if item was available.
• One source of truth for stock, allowing changes to be made in finance software, pushing back through into CRM reducing differences in data.
• Fluid stock and ordering system which allows for better experience for users and customers using linked systems working as one.